Refund policy
Return & Refund Policy
Last updated: August 22, 2026
We want you to be satisfied with your MDORA purchase. This Return & Refund Policy explains how returns, refunds, damaged items and order cancellations are handled.
14-Day Return Policy
MDORA voluntarily allows customers to request a return within 14 days after delivery.
This 14-day return period is a store policy and does not limit any additional rights that may apply under applicable law.
To qualify for a return, the item must generally be:
- In the same condition in which it was received.
- Unused, except where reasonably necessary to inspect the product.
- Complete with any accessories originally supplied.
- Returned in its original packaging where reasonably possible.
To request a return, contact support@mdora.store or submit a return request through your MDORA customer account.
Please do not send a product back before your return has been approved. Once approved, we will provide the applicable return instructions and return destination.
Products sent to an address that has not been provided or approved by MDORA may not be accepted.
Return Shipping
For returns requested because the customer changed their mind or no longer wants the product, the customer is responsible for return shipping costs unless otherwise required by applicable law.
If an item is damaged, defective, materially different from what was ordered, or an incorrect product was delivered, contact us as soon as possible. Where appropriate, MDORA will arrange a replacement, refund or reasonable return solution without requiring the customer to bear costs caused by our error or a defective product.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete or incorrect, contact us at support@mdora.store and include:
- Your order number.
- A description of the issue.
- Clear photographs or video where reasonably possible.
We will review the issue and provide an appropriate solution.
Non-Returnable Items
Certain products may not be eligible for a change-of-mind return after they have been used or opened where accepting the return would create a legitimate health, hygiene or safety concern.
This may include certain grooming or personal-care products that have been used on an animal.
This restriction does not remove any rights you may have when a product is defective, damaged, incorrect or otherwise not as described.
Refunds
Once an approved return has been received and reviewed, we will notify you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method.
After MDORA initiates a refund, additional processing time may be required by your bank, card issuer, PayPal or other payment provider.
Original shipping charges may not be refundable for change-of-mind returns unless required by law or otherwise stated by MDORA.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Orders may generally be cancelled before fulfilment or shipment begins.
If the order has already entered fulfilment or has been shipped, cancellation may no longer be possible and the order may instead need to be handled through the return process.
If MDORA cannot fulfil or ship an order as required, we will provide the customer with the options required by applicable law, which may include cancellation and refund.
Refunds for Orders That Cannot Be Fulfilled
If we are unable to fulfil an order or product and cancellation is necessary, any amount paid for the affected unfulfilled item will be refunded using the original payment method.
Exchanges
We do not guarantee direct product exchanges.
Where appropriate, we may instead refund the original item and ask the customer to place a new order.
Abuse of the Return Process
MDORA may refuse return requests involving fraud, abuse of the return process or products that do not meet the eligibility requirements of this policy, except where refusal would conflict with applicable law.
Your Legal Rights
Nothing in this policy limits rights that cannot legally be excluded, including rights concerning goods that are defective, unsafe, materially misdescribed or not supplied as agreed.
Contact
For questions about returns or refunds:
MDORA
Email: support@mdora.store
Website: mdora.store