Shipping policy
Shipping Policy
Last updated: August 22, 2026
Thank you for shopping with MDORA. We aim to provide a simple, reliable and transparent delivery experience.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are generally not processed on weekends or public holidays. During periods of unusually high demand, processing may take slightly longer.
Shipping Times
We currently ship to the United States.
United States
Standard Shipping: 5–11 business days
Delivery times are estimates and are separate from our 1–3 business day processing time.
Delivery may occasionally be affected by carrier delays, customs processing, weather conditions or other circumstances outside our reasonable control.
Shipping Costs
United States Standard Shipping: $4.99 USD
Free Standard Shipping on orders of $50 USD or more.
Applicable shipping charges are displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive shipping confirmation and tracking information where tracking is available.
Please allow a short period for tracking information to become active after dispatch.
Customs, Taxes and Import Charges
Orders may be subject to customs duties, taxes or other import-related charges depending on the shipment, order value and applicable regulations.
Where any such charges are payable by the recipient and have not already been collected at checkout, the carrier or customs authority may request payment before delivery.
Delayed Deliveries
Occasional delays may occur because of customs procedures, carrier disruptions, weather conditions or periods of high shipping demand.
If your order has not arrived within the estimated delivery period, please contact us and we will assist you in checking its status.
Nothing in this policy limits any rights you may have regarding delayed or undelivered goods.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information at checkout.
If you notice an error in your shipping address, contact us as soon as possible at support@mdora.store.
Once an order has been processed or dispatched, we may not be able to change the delivery address.
Lost, Damaged or Incorrect Orders
If your parcel appears to be lost, arrives damaged, or contains an incorrect item, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos where applicable
We will review the situation and work with you toward an appropriate solution.
Nothing in this section limits any rights you may have regarding damaged, defective, incorrect or undelivered goods.
Contact Us
For questions regarding shipping or delivery, contact:
MDORA
Email: support@mdora.store
Website: mdora.store
We aim to respond to customer enquiries within 1–2 business days.